Client Rights

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Client Rights
  • The client has the right to prompt, courteous service by trained, qualified personnel.
  • The client has the right to be able to identify Miller’s staff members through proper identification.
  • The client has the right to obtain service without regard to race, creed, national origin, sex, age, disability, diagnosis, or religious affiliation.
  • The client has the right to receive appropriate care without discrimination in accordance with physician orders.
  • The client has the right to be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client property.
  • The client has the right to confidentiality and privacy of all information concerning his service/care and PHI (Protected Health Information). Release of any such information requires the client’s written consent.
  • The client has the right to select the home medical equipment supplier of his/her choice, and participate in decisions regarding his/her care.
  • The client has the right to receive information about the scope of services that Miller’s will provide and specific limitation on those services.
  • The client has the right to be fully informed, in advance, about the service/care to be provided, including the frequency of visits, and any modifications to the plan of service.
  • The client has the right to be completely informed, both orally and in writing, in advance, of service being provided, of all charges, including the extent of any insurance funding available.
  • The client has the right to a timely response to his/her request for home medical equipment supplier services.
  • The client has the right to refuse any service and be informed of the consequences, in advance, of such action.
  • The client has the right to be given 30 day written notice for termination or transfer of service and will be provided with a list of alternative suppliers.
  • The client has the right to be informed of any financial benefits when referred to an organization.
  • The client has the right to voice grievances of any kind, without restraint, interference, coercion, discrimination, reprisal, or fear of termination of service, and will be informed of this process.
  • The client has the right to have grievances or complaints regarding care or service that is or fails to be furnished, or lack of respect of property investigated and a written response provided.
  • The client has the right to have their property treated with respect, consideration and recognition of dignity and individuality.
  • The client has the right to be fully informed of their responsibilities.

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Miller’s is committed to providing you with quality products and customer service. If you have a safety or quality of care concern, please contact Peggy Reno to resolve your concern promptly. Because Miller's is an accredited by Accreditation Commission for Health Care, Inc. (ACHC), we ask that you contact them if we fail to resolve your concern. File a compliment or complaint at ACHC.